Date of publication 23/10/2026
My Room Online: innovations tailored to you
We tell you all about My Room Online and how to bring it into your everyday life.
When you book a flight, you can choose exactly where you sit, from the row to a window or aisle seat. So why not have the same choice when you book your hotel? With Iberostar’s My Room Online, you can tailor your stay before you arrive by choosing exactly where your room is and the kind of experience you want.
Our tool puts you in control with innovations tailored to your preferences. Below, we'll explain what Iberostar's My Room Online is, how it works, and how it can make your next trip even better.
What is Iberostar's My Room Online?
The new My Room Online: a redesigned personalization tool
My Room Online is an optional service, which may come at an extra cost, designed to make your stay even more enjoyable. Completely redesigned, our tool now features a fresh look and feel and a simpler, more intuitive experience, complete with interactive maps and "digital twins" of our hotels.
The idea is to give you as much freedom as possible to personalize your vacation. You choose the details, and we make everything easy. It's an opportunity to create an experience around your preferences that comes to life the moment you arrive, turning what was once a routine part of booking a trip into the beginning of a stay designed especially for you.
How do you use My Room Online?
Using My Room Online is now easier and more convenient than ever. Simply visit our website and find your chosen destination and hotel. Take a virtual tour before booking to explore your options, get a better sense of what you're looking for, and make choosing your room category easier.
As you explore each room, you'll find detailed information about its features, including the type of bed and its position, the bathroom amenities, the room's location and orientation within the hotel, and even how far it is from the pool, restaurant, or spa.
Here's how the new My Room Online works, step by step:
- Make your reservation.
- Open the hotel map.
- Request your preferred room.
- Wait for confirmation from the hotel.
With My Room Online, you can...
... personalize your stay
When you submit a request through My Room Online, you can choose your preferred room and tailor your stay to your needs. This step takes place after you've completed your reservation. This is especially useful because no two rooms are quite the same. Each one differs in its location in the hotel, its views, its size, and its amenities. Choose the one that best suits your plans, whether that's an oceanfront Star Prestige suite for two, a family room with connecting spaces, or a bright, spacious double room at an adults-only hotel.
Our hotel team will personally review your request to make sure your stay gets off to the best possible start. If your preferred room isn’t available, they’ll suggest alternatives with similar features. We’ll keep you updated on your request every step of the way, so you’ll know exactly what to expect when you arrive. You’ll also see upfront exactly how much it costs to request the room you like best.
You can also use My Room Online to request the best room in your booked category or to upgrade to a higher one.
... book without a credit card or advance payment
My Room Online works without credit cards or advance payments. You simply pay when you arrive at the hotel, provided your request has been fulfilled. If the hotel can't offer you what you requested, there's nothing to pay. It's that simple.
Personalize your vacation with Iberostar's My Room Online
We’re always looking for new ways to match your preferences, inspire your next trip, and make your stay even better from the moment you book. With My Room Online by Iberostar, you can do more than book a holiday: once your reservation is confirmed, you can start making it your own. Choose your room category and features, its exact location in the hotel, and how close it is to the pool, restaurant, beach path, or spa. You can even decide how close to the sea you’d like to wake up on your next trip.
Plan, unwind, and let the excitement begin before you even arrive.
